Forgotten your Password?

Enter your username.

In order to reset your Password, we first need your Username. We will then ask you one of your security questions that you chose during your account setup.

You will not be able to reset your Password if:

  • You do not have an email address associated with your account.
  • You share your email address with another member.
  • You have not set up your secret questions.
  • You have not verified your email address.

If any of the above are true, you can reset your Password by contacting us at 0113 234 5500. Please have your membership number to hand so that we can help you.