Forgotten your Username?

Enter the email address you used to set up your account.

In order to send your Username, we first need your email address. We will then ask you one of your security questions that you chose during your account setup.

You will not be able to recover your Username if:

  • You do not have an email address associated with your account.
  • You share your email address with another member.
  • You have not set up your secret questions.
  • You have not verified your email address.

If any of the above are true, you can recover your Username by contacting us at 0113 234 5500. Please have your membership number to hand so that we can help you.